Overview

This Refund Policy outlines the conditions under which refunds may be issued to clients on our Design Then Code. Our goal is to ensure a fair and transparent experience for both clients and Team. By using our platform, you agree to the terms of this policy.

Eligibility for Refunds 

Refunds may be considered under the following circumstances:

  • Non-delivery of Work: If our team fails to deliver the agreed-upon work within the specified timeframe without any valid reason or prior notice.
  • Work Quality: If the delivered work does not meet the quality standards outlined in the project agreement or significantly deviates from the project requirements.
  • Violation of Terms: If the team violates the terms of the service agreement, including plagiarism, copyright infringement, or failure to adhere to agreed-upon revisions.
Requesting a Refund
  • Timeframe: Clients must request a refund within 14 days of receiving the final deliverable.
  • Process: Refund requests must be submitted through the platform’s dispute resolution system. The client must provide detailed reasons for the refund request, along with supporting evidence (e.g., communication records, project files).
  • Resolution: Our support team will review the request, engage with both the client and the freelancer, and make a determination within 7 days.
Partial Refunds

In cases where some portion of the work is satisfactory, or the project is partially completed, the client may be eligible for a partial refund. The amount will be determined based on the extent of the work completed and the level of satisfaction.

Non-Refundable Cases

Refunds will not be issued under the following circumstances:

  • Change of Mind: The client changes their mind after the work has commenced or after the project has been delivered.
  • Client Delays: The client fails to provide necessary information, feedback, or materials in a timely manner, resulting in project delays or unsatisfactory results.
  • Completion Approval: The client has approved the work or marked the project as complete, and no substantial issue has been raised within the refund request period.
Dispute Resolution

If the client and team cannot agree on a refund, the matter will be escalated to our dispute resolution team. The decision made by the dispute resolution team will be final and binding.

Refund Method

Approved refunds will be issued using the original payment method used by the client. The processing time for refunds may vary depending on the payment provider but generally takes 5-10 business days.

Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on the platform, and it is the responsibility of users to stay informed of any updates.

Contact Us

If you have any questions or need assistance with a refund request, please contact our support team at [email protected]